email: support@yourblindsdirect.co.uk
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Terms and Conditions

Please ensure that you read and agree to these terms before purchasing items from our site.

These terms are governed by English Laws and therefore any disputes that arise will be dealt with by English courts. We may occasionally make amendments to our terms on this website so please ensure that you are familiar with them before placing an order.

The Goods

It is your responsibility to ensure that all measurements and details submitted to us are accurate. We cannot be held responsible for any innacurate measurements. Our fabrics are photographed at high-resolution and represented accurately on our site. However, due to the huge variation in monitor settings, the colours you see on your screen may not be true. Slight variations in colour do not entitle the buyer to a refund or compensation of any kind. If you require a colour match to existing furnishings then we strongly recommend requesting a sample before placing an order. We reserve the right to refuse your order if for any reason we have insufficient stock, the fabrics have been discontinued without our knowledge, a pricing error has occured within our website or if you have placed your order from outside of the UK.

Product Pricing

All goods displayed on this site are displayed in GBP and include tax at the rate applicable to the UK. Payment is accepted via PayPal. While we work to ensure that all proces shown on the website are accurate, however it is possible that errors may occasionally occur. If we discover an error in a price then we will contact you with the correct pricing to see if you wish to proceed. If we do not receive a reply then we will treat it as a cancellation.

Delivery

We currently deliver to UK mainland only and cannot accept any orders outside of this area. All goods must be signed for by an adult aged 18 years or over. Timescale from the placing of the order to delivery is approximately 5-7 working days. In the event of any unforseen circumstances, we will contact you. Responsibility for the care of your goods passes to you at the time of first attempted delivery.

Cancellations and Amendments

It is vital to ensure that the measurements you provide are accurate as we cannot offer replacements or refunds in cases of the incorrect measurements being provided. Please follow the measuring instructions carefully before submitting your order. Also please note that since your products are made-to-measure, they are suitable only for you and therefore once an order has been placed it cannot be cancelled or refunds issued. By ordering, you are entering into a legally binding contract with Your Blinds Direct Ltd.

Returns Policy

While we have stringent quality checks and do our best to ensure that your blind reaches you in perfect condition, in the event that you experience any issues with your blind please contact us within seven days of receipt. We reserve the right to request digital pictures of the fault or a return of the blind for inspection. If necessary we will arrange for a replacement product to be sent. This does not affect your statutory rights.

Please note that we cannot offer a returns service for made-to-measure items unless the goods are faulty. Please use the form here or the email above to contact us in the first instance and we will be in touch with details of how to proceed.

Guarantee

We are confident of the quality of our products and offer a 12 month manufacturing guarantee and a further two years limited guarantee on any faults that may arise. We reserve the right to repair or replace the item and may request digital photos or the return of your blind for inspection. This does not cover fair wear and tear, misuse or incorrect installation. This does not affect your statutory rights.